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gTalk PBX Call Features
Auto-Divert allows you to divert calls coming to you from a specific number to another person, extension, or dial plan, or to divert them so they don't bother you (blacklisting). This feature also allows you to direct calls immediately to your extension, bypassing all call options.
This settings allow to set calls to forward to a phone other than your office phone or to ring another phone simultaneously. This can occur either automatically or after a certain set of rings. Call forwarding is also done automatically based on your failback settings in the event of an emergency or if internet service is interrupted.
gTalk PBX Portal contains call logs indicating what calls were made, how long they lasted, and which extensions were used. Users can also view outbound vs. inbound reports, toll-free and long distance usage, and location of incoming calls based on country and international.
Place a caller on hold while you transfer them or you take some time to look up an answer to a question. Callers listen to your specified hold music until you engage them again by picking up the receiver.
A call queue is a group in which incoming calls are automatically distributed among office executives or participating agents.
Call transfer allows you to transfer a call from your line to the appropriate person without losing the caller. This allows you to get your customer where they need to go without forcing them back to a main menu. You can also transfer outside of your company or to any external number.
Call waiting allows users to see when a second call is coming in while on an active call. Users can answer the new call, placing the standing call on hold, and switch back and forth. Call waiting is signified with a light on the handset. Various phone models can hold up to five (5) calls 'on hold,' in addition to the active call.
Caller ID is a 15 character name attributed to a caller, shown on the phone console receiving a call.
Do not disturb is a button on the phone that will easily allow you to make yourself unavailable. When your phone is set to Do Not Disturb, all calls go to voicemail automatically without the phone ringing.
The Missed Call Indicator alerts you with a blinking green light whenever you miss an incoming call.
Call parking allows you to 'park' a phone call, placing it on hold to be answered on a softphone or any other phone in the office. The caller is put on hold while you switch phones.
With extension transferring, you can transfer a call to another extension with an announcement or blind transfer the call. In a blind transfer, the receiver is uninformed where the call came from, and the transferer can redirect the call without speaking to the target.
This feature is beneficial when every call made on the system is routed. The system does the routing, but you configure the settings for where you want the call to go. It's simple to do in gTalk PBX.
Skills-based routing (SBR), or Skills-based call routing, is a call-assignment strategy used in call centers to assign incoming calls to the most suitable agent, instead of simply choosing the next available agent. gTalk IP PBX have integrated this feature as an add-on service.