A customer calls your toll-free or local phone number and the call is answered either by your receptionist or an auto-attendant. You can even have multiple receptionists in different geographical locations answering your incoming calls. If the receptionist is not available and an automated greeting answers the phone call, customers can choose to dial an extension, a specific department, listen to product information or use the dial-by-name directory or leave a voice message.
One of the great benefits of cloud PBX system is that it allows employees to work from different geographical locations. For instance, an employee working from home in New York can transfer a caller to technical support which is located in Toronto, Canada. Employees can answer calls using their cell phones, or laptops from their home or anywhere with a traditional landline or VoIP phones.