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Over-The-Phone Payment

PCI-DSS Compliant gTalk® Payment Processing Module

Accept card payments over-the-phone.

Like gTalk® PBX (www.gtalkpbx.com) and gPlex® Contact Center solution (www.gplex.com) customers now can also subscribe PCI-DSS compliant gTalk® Payment module to process over-the-phone credit card payments. The system allows your employees/agents to remain in voice communication throughout the payment process and still not exposed to sensitive card information even while the customer enters card information using their telephone keypad.

Process of a Payment

The customer is on the phone with an agent and wishes to make a payment.
The agent asks the customer to enter credit card number and CVC using their telephone keypad.
Using telephone keypad, the customer enters card number and CVC.
The agent only sees ***in place of credit card number and the CVC.
The card data is sent directly to the payment service provider for processing.
The transaction result in real-time is flashed on the Agent’s screen.

The process involves -

  • Masking of DTMF tone so that the digits entered cannot be captured through any call recording system.
  • Transmission of sensitive card information directly from the caller's handset to the acquiring bank, bypassing the agent and their desktop computers.
  • Full integration within the existing telecom infrastructure, including voice recording systems, CRMs, and payment service providers.
  • Prevention of sensitive customer card information from being exposed to your employees/contact center agents.

Key Features and Benefit

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Payment Process Management

Accept payments, both instantaneous and deferred recurring ones through most types of credit and debit cards.

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Protection against Fraud

Your agents will not be exposed to sensitive card information. Also, card information will not be stored in call recordings or captured in screen recordings.

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Call Recording Continue

Call recordings can continue without interruption as the card information cannot be heard, seen, or interpreted.

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Cost-effective

Cost-effective way of reducing any risk involved in processing card payments.

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Get Paid Faster by Offering Over-the-Phone Payment Option

Get paid faster. Provide customers with the ability to pay invoices instantly and securely over-the-phone to speed up collection process.

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Real-Time Reporting

View card transactions over a cloud-based portal on a real-time basis. And generate reports and export data in Excel.

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Better Customer Experience

Caller and agent pair stay in constant communication throughout the call.

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Hosted and Automated

100% hosted and fully automated system – no hardware to install or maintain.

Manual Payment Processing

Some customers may find it difficult or make repeated mistakes in keying in their credit card information using phone keypad. In such cases, card information may be entered by the agent manually (if such privilege is granted to the agent). Voice recording will pause during the manual payment processing duration of the call only.

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